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All transfers between Jeddah airport and your hotel, as well as local travel, are provided in air-conditioned standard coaches.
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Return economy class airfare.
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Umrah visa processing assistance.
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Hotel accommodation In Makkah & Madinah as per selected package category
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Daily breakfast at the hotel
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Airport transfers (Jeddah Airport – Makkah – Madinah – Jeddah Airport)
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Intercity transportation between Makkah and Madinah by air-conditioned coach or high-speed train (as per package)
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Complimentary zamzam water allowance (subject to airline regulations)
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Experienced tour coordinator / group leader (for group departures)
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24×7 on ground support in Saudi Arabia
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Assistance with nusuk registration and rawdah permit guidance
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Taif Ziyarat
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Complimentary Laundry services
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Visa with travel insurance
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Personal expenses
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Lunch & Dinner (unless specifically mentioned)
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Travel insurance
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Additional baggage charges
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Early check-in or late check-out charges
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Optional tours and activities
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Any expenses arising due to flight delays, weather conditions, or unforeseen circumstances
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Any service not specifically mentioned under "Package Inclusions"
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5% GST (Goods and Services Tax)
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5% TCS (Tax Collected at Source), wherever applicable
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Expenses Due To Government Restrictions Or Force Majeure
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Any Service Not Mentioned Under Package Inclusions
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Pan Card
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Original Passport With A Minimum Validity Of 6 Months From The Date Of Travel.
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At Least 2 Blank Visa Pages Available.
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Two Recent Color Photographs With A White Background. Photo Should Be Clear And Without Any Editing Or Filters.
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Duly Filled And Signed Booking/Application Form.
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Self-Attested Copy Of PAN Card is mandatory. Except child .
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Full Payment Must Be Completed Before Ticket Issuance And Visa Processing.
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Active Mobile Number & Email Address For Receiving Travel Documents And Updates.
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Any Additional Documents Requested By Saudi Authorities At The Time Of Visa Processing.
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Travel Insurance Details If Travel Insurance Is Included Or Required Under The Selected Package.
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Final Verification All Submitted Documents Must Match The Passenger'S Passport Details. Any Discrepancy May Result In Delays In Visa Processing Or Travel Arrangements.
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Saudi Umrah Visa Documents: All Documents Required For Saudi Umrah Visa Processing As Per The Latest Regulations Issued By The Kingdom Of Saudi Arabia.
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Booking Confirmation: A booking shall be considered confirmed only upon receipt of the required advance payment.
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Package prices and reservations are subject to availability at the time of confirmation.
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Failure to make payments on time may result in cancellation of the booking.
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Visa approval is solely at the discretion of the Kingdom of Saudi Arabia.
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Eternal Tours is not responsible for flight delays, cancellations, missed connections, or schedule changes made by airlines.
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Any additional costs arising from such changes shall be borne by the passenger.
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In the event of unavailability, similar-category accommodation may be provided.
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Delays caused by traffic, weather conditions, or operational issues shall not be the responsibility of Eternal Tours.
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Passengers are encouraged to obtain adequate travel insurance coverage.
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Booking Cancellation By The Customer All Cancellation Requests Must Be Submitted In Writing Via Email Or WhatsApp From The Registered Contact Details Provided At The Time Of Booking.
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Cancellation Charges More Than 30 Days Before Departure: Booking Amount Or Actual Expenses Incurred, Whichever Is Higher.
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Less Than 7 Days Before Departure: 100% Of The Total Package Cost (No Refund).
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Changes in airline schedules or flight cancellations
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Airport closures or operational disruptions
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Government regulations, travel advisories, or restrictions
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Visa policy changes issued by the Kingdom of Saudi Arabia
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Public health emergencies, epidemics, or pandemics
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Political unrest, civil disturbances, or security concerns
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Low group participation for group departure packages
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Hotel unavailability or supplier-related operational issues
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Any other unforeseen circumstances beyond the company's control
