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Return economy class airfare.
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Umrah visa processing assistance.
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Hotel accommodation In Makkah & Madinah as per selected package category
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Daily breakfast at the hotel
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Airport transfers (Jeddah Airport – Makkah – Madinah – Jeddah Airport)
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Intercity transportation between Makkah and Madinah by air-conditioned coach or high-speed train (as per package)
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Guided umrah assistance for first-time pilgrims
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Complimentary zamzam water allowance (subject to airline regulations)
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Experienced tour coordinator / group leader (for group departures)
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24×7 on ground support in Saudi Arabia
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Taif Ziyarat
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Complimentary Laundry services
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Visa with travel insurance
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Personal expenses
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Lunch & Dinner (unless specifically mentioned)
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Travel insurance
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Additional baggage charges
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Early check-in or late check-out charges
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Optional tours and activities
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Any expenses arising due to flight delays, weather conditions, or unforeseen circumstances
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Any service not specifically mentioned under "Package Inclusions"
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5% GST (Goods and Services Tax)
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5% TCS (Tax Collected at Source), wherever applicable
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Expenses Due To Government Restrictions Or Force Majeure
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Any Service Not Mentioned Under Package Inclusions
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Passport-Size Photos With White Background
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Original Passport With A Minimum Validity Of 6 Months From The Date Of Travel.
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At Least 2 Blank Visa Pages Available.
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Two Recent Color Photographs With A White Background. Photo Should Be Clear And Without Any Editing Or Filters.
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Duly Filled And Signed Booking/Application Form.
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Self-Attested Copy Of Aadhaar Card For Identification Purposes.
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Self-Attested Copy Of PAN Card is mandatory. Except child .
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Full Payment Must Be Completed Before Ticket Issuance And Visa Processing.
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Active Mobile Number & Email Address For Receiving Travel Documents And Updates.
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Any Additional Documents Requested By Saudi Authorities At The Time Of Visa Processing.
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Travel Insurance Details If Travel Insurance Is Included Or Required Under The Selected Package.
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Final Verification All Submitted Documents Must Match The Passenger'S Passport Details. Any Discrepancy May Result In Delays In Visa Processing Or Travel Arrangements.
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Saudi Umrah Visa Documents: All Documents Required For Saudi Umrah Visa Processing As Per The Latest Regulations Issued By The Kingdom Of Saudi Arabia.
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Booking Confirmation: A booking shall be considered confirmed only upon receipt of the required advance payment.
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Package prices and reservations are subject to availability at the time of confirmation.
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Payment Policy: An advance payment is required to secure the booking.
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Failure to make payments on time may result in cancellation of the booking.
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Passport & Visa Requirements: Passengers must possess a valid passport with a minimum validity of 6 months from the date of travel.
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Visa approval is solely at the discretion of the Kingdom of Saudi Arabia.
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Eternal Tours shall not be held responsible for visa rejection, delays, or changes in visa regulations.
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Airfare & Flight Schedules: Flight schedules are subject to change by the respective airline.
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Eternal Tours is not responsible for flight delays, cancellations, missed connections, or schedule changes made by airlines.
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Any additional costs arising from such changes shall be borne by the passenger.
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Hotel Accommodation: Hotel check-in and check-out timings are governed by the respective hotel policies.
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In the event of unavailability, similar-category accommodation may be provided.
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Room allocation is subject to hotel management policies.
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Transportation Services: Airport transfers and intercity transportation will be provided as per the package itinerary.
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Delays caused by traffic, weather conditions, or operational issues shall not be the responsibility of Eternal Tours.
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Package Inclusions & Exclusions: Services included in the package are limited to those specifically mentioned under "Package Inclusions."
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Any service not listed under the inclusions shall be considered excluded and may incur additional charges.
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Cancellation & Refund Policy: Cancellation charges shall apply as per the company's Cancellation & Refund Policy.
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Refunds, if applicable, will be processed after deducting applicable visa, airline, hotel, and administrative charges.
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Date Change & Rescheduling: Travel date changes are subject to availability and applicable supplier charges.
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Any fare difference, hotel rate difference, or rescheduling fee shall be borne by the passenger.
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Travel insurance is not included unless specifically mentioned in the package details.
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Passengers are encouraged to obtain adequate travel insurance coverage.
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Health & Travel Regulations: Passengers must comply with all travel, health, vaccination, and entry requirements imposed by the authorities of Saudi Arabia.
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Eternal Tours acts only as an intermediary between passengers and service providers such as airlines, hotels, transport operators, and visa authorities.
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The company shall not be liable for losses, injuries, delays, damages, or additional expenses caused by third parties or circumstances beyond its control.
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Customer responsibility: Passengers are responsible for ensuring the accuracy of their personal information and travel documents.
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Acceptance of terms by making a booking with eternal Tours, the passenger acknowledges that they have read, understood, and agreed to these terms & conditions.
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Booking Cancellation By The Customer All Cancellation Requests Must Be Submitted In Writing Via Email Or WhatsApp From The Registered Contact Details Provided At The Time Of Booking.
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Cancellation Charges More Than 30 Days Before Departure: Booking Amount Or Actual Expenses Incurred, Whichever Is Higher.
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15 To 30 Days Before Departure: 50% Of The Total Package Cost & 7 To 14 Days Before Departure: 75% Of The Total Package Cost.
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Less Than 7 Days Before Departure: 100% Of The Total Package Cost (No Refund).
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Changes in airline schedules or flight cancellations
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Airport closures or operational disruptions
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Government regulations, travel advisories, or restrictions
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Visa policy changes issued by the Kingdom of Saudi Arabia
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Public health emergencies, epidemics, or pandemics
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Natural disasters such as floods, earthquakes, storms, or other adverse weather conditions
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Political unrest, civil disturbances, or security concerns
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Low group participation for group departure packages
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Hotel unavailability or supplier-related operational issues
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Any other unforeseen circumstances beyond the company's control
