Milad Umrah

Convenient Transport Between Destinations And Key Attractions

Umrah Visa Processing & Documentation Support

We offer a variety of accommodation options to suit all budgets, including luxurious hotels close to the Two Holy Mosques, ensuring the comfort of pilgrims during their stay.

All transfers between Jeddah airport and your hotel, as well as local travel, are provided in air-conditioned standard coaches.

Accommodation with daily breakfast and full-board buffet meals (Lunch and Dinner).

Personal expenses

Lunch & Dinner (unless specifically mentioned)

Travel insurance

Additional baggage charges

Early check-in or late check-out charges

Any service not specifically mentioned under "Package Inclusions"

5% GST (Goods and Services Tax)

5% TCS (Tax Collected at Source), wherever applicable

Expenses Due To Government Restrictions Or Force Majeure

Any Service Not Mentioned Under Package Inclusions

Passport With 6 Months Validity And 2 Blank Pages

Pan Card

Passport-Size Photos With White Background

Self-Attested Copy Of PAN Card is mandatory. Except child .

Final Verification All Submitted Documents Must Match The Passenger'S Passport Details. Any Discrepancy May Result In Delays In Visa Processing Or Travel Arrangements.

Valid Passport Minimum 6 months validity from travel date.

Government Photo ID Aadhaar card or PAN card is mandatory.

Contact details active mobile number and email address

Package dates are subject to availability and may be changed based on airline seat availability and operational requirements.

Package prices and reservations are subject to availability at the time of confirmation.

Payment Policy: An advance payment is required to secure the booking.

Failure to make payments on time may result in cancellation of the booking.

Passport & Visa Requirements: Passengers must possess a valid passport with a minimum validity of 6 months from the date of travel.

Visa approval is solely at the discretion of the Kingdom of Saudi Arabia.

Eternal Tours shall not be held responsible for visa rejection, delays, or changes in visa regulations.

Airfare & Flight Schedules: Flight schedules are subject to change by the respective airline.

Eternal Tours is not responsible for flight delays, cancellations, missed connections, or schedule changes made by airlines.

Any additional costs arising from such changes shall be borne by the passenger.

Hotel Accommodation: Hotel check-in and check-out timings are governed by the respective hotel policies.

In the event of unavailability, similar-category accommodation may be provided.

Room allocation is subject to hotel management policies.

Transportation Services: Airport transfers and intercity transportation will be provided as per the package itinerary.

Delays caused by traffic, weather conditions, or operational issues shall not be the responsibility of Eternal Tours.

Package Inclusions & Exclusions: Services included in the package are limited to those specifically mentioned under "Package Inclusions."

Any service not listed under the inclusions shall be considered excluded and may incur additional charges.

Cancellation & Refund Policy: Cancellation charges shall apply as per the company's Cancellation & Refund Policy.

Refunds, if applicable, will be processed after deducting applicable visa, airline, hotel, and administrative charges.

Date Change & Rescheduling: Travel date changes are subject to availability and applicable supplier charges.

Any fare difference, hotel rate difference, or rescheduling fee shall be borne by the passenger.

Travel insurance is not included unless specifically mentioned in the package details.

Passengers are encouraged to obtain adequate travel insurance coverage.

Health & Travel Regulations: Passengers must comply with all travel, health, vaccination, and entry requirements imposed by the authorities of Saudi Arabia.

Eternal Tours acts only as an intermediary between passengers and service providers such as airlines, hotels, transport operators, and visa authorities.

The company shall not be liable for losses, injuries, delays, damages, or additional expenses caused by third parties or circumstances beyond its control.

Customer responsibility: Passengers are responsible for ensuring the accuracy of their personal information and travel documents.

Acceptance of terms by making a booking with eternal Tours, the passenger acknowledges that they have read, understood, and agreed to these terms & conditions.

Booking Confirmation: Bookings will be confirmed only upon receipt of the required advance payment and submission of necessary documents.

Passengers must possess a valid passport with a minimum validity of 6 months. Visa approval is subject to the regulations and approval of the Kingdom of Saudi Arabia

Booking Cancellation By The Customer All Cancellation Requests Must Be Submitted In Writing Via Email Or WhatsApp From The Registered Contact Details Provided At The Time Of Booking.

Cancellation Charges More Than 30 Days Before Departure: Booking Amount Or Actual Expenses Incurred, Whichever Is Higher.

15 To 30 Days Before Departure: 50% Of The Total Package Cost & 7 To 14 Days Before Departure: 75% Of The Total Package Cost.

Less Than 7 Days Before Departure: 100% Of The Total Package Cost (No Refund).

Changes in airline schedules or flight cancellations

Airport closures or operational disruptions

Government regulations, travel advisories, or restrictions

Visa policy changes issued by the Kingdom of Saudi Arabia

Public health emergencies, epidemics, or pandemics

Natural disasters such as floods, earthquakes, storms, or other adverse weather conditions

Political unrest, civil disturbances, or security concerns

Low group participation for group departure packages

Hotel unavailability or supplier-related operational issues

Any other unforeseen circumstances beyond the company's control