-
Umrah Visa Processing & Documentation Support
-
We offer a variety of accommodation options to suit all budgets, including luxurious hotels close to the Two Holy Mosques, ensuring the comfort of pilgrims during their stay.
-
Personal expenses
-
Lunch & Dinner (unless specifically mentioned)
-
Additional baggage charges
-
Early check-in or late check-out charges
-
Any service not specifically mentioned under "Package Inclusions"
-
5% GST (Goods and Services Tax)
-
5% TCS (Tax Collected at Source), wherever applicable
-
Pan Card
-
Passport-Size Photos With White Background
-
Package dates are subject to availability and may be changed based on airline seat availability and operational requirements.
-
Package prices and reservations are subject to availability at the time of confirmation.
-
Payment Policy: An advance payment is required to secure the booking.
-
Failure to make payments on time may result in cancellation of the booking.
-
Passport & Visa Requirements: Passengers must possess a valid passport with a minimum validity of 6 months from the date of travel.
-
Eternal Tours shall not be held responsible for visa rejection, delays, or changes in visa regulations.
-
Airfare & Flight Schedules: Flight schedules are subject to change by the respective airline.
-
Eternal Tours is not responsible for flight delays, cancellations, missed connections, or schedule changes made by airlines.
-
Any additional costs arising from such changes shall be borne by the passenger.
-
Hotel Accommodation: Hotel check-in and check-out timings are governed by the respective hotel policies.
-
In the event of unavailability, similar-category accommodation may be provided.
-
Room allocation is subject to hotel management policies.
-
Transportation Services: Airport transfers and intercity transportation will be provided as per the package itinerary.
-
Delays caused by traffic, weather conditions, or operational issues shall not be the responsibility of Eternal Tours.
-
Package Inclusions & Exclusions: Services included in the package are limited to those specifically mentioned under "Package Inclusions."
-
Any service not listed under the inclusions shall be considered excluded and may incur additional charges.
-
Cancellation & Refund Policy: Cancellation charges shall apply as per the company's Cancellation & Refund Policy.
-
Refunds, if applicable, will be processed after deducting applicable visa, airline, hotel, and administrative charges.
-
Date Change & Rescheduling: Travel date changes are subject to availability and applicable supplier charges.
-
Any fare difference, hotel rate difference, or rescheduling fee shall be borne by the passenger.
-
Travel insurance is not included unless specifically mentioned in the package details.
-
Passengers are encouraged to obtain adequate travel insurance coverage.
-
Health & Travel Regulations: Passengers must comply with all travel, health, vaccination, and entry requirements imposed by the authorities of Saudi Arabia.
-
Eternal Tours acts only as an intermediary between passengers and service providers such as airlines, hotels, transport operators, and visa authorities.
-
The company shall not be liable for losses, injuries, delays, damages, or additional expenses caused by third parties or circumstances beyond its control.
-
Customer responsibility: Passengers are responsible for ensuring the accuracy of their personal information and travel documents.
-
Acceptance of terms by making a booking with eternal Tours, the passenger acknowledges that they have read, understood, and agreed to these terms & conditions.
-
Booking Confirmation: Bookings will be confirmed only upon receipt of the required advance payment and submission of necessary documents.
-
Cancellation Charges More Than 30 Days Before Departure: Booking Amount Or Actual Expenses Incurred, Whichever Is Higher.
-
15 To 30 Days Before Departure: 50% Of The Total Package Cost & 7 To 14 Days Before Departure: 75% Of The Total Package Cost.
-
Less Than 7 Days Before Departure: 100% Of The Total Package Cost (No Refund).
-
Booking Cancellation By The Customer All Cancellation Requests Must Be Submitted In Writing Via Email Or WhatsApp From The Registered Contact Details Provided At The Time Of Booking.
-
The Package Price Includes The 5% Government Service Tax.
-
Changes in airline schedules or flight cancellations
-
Airport closures or operational disruptions
-
Government regulations, travel advisories, or restrictions
-
Visa policy changes issued by the Kingdom of Saudi Arabia
-
Public health emergencies, epidemics, or pandemics
-
Natural disasters such as floods, earthquakes, storms, or other adverse weather conditions
-
Political unrest, civil disturbances, or security concerns
-
Low group participation for group departure packages
-
Hotel unavailability or supplier-related operational issues
